Providing people with privacy, security and access to a free and open Internet

I recently had the pleasure of speaking with Liz Kintzele, VP of Sales at Golden Frog.

We brought this alarming activity to the FCCs attention, but they failed to address it.

In 2009, we founded Golden Frog.

‘Golden Frog’ is such a poetic name; can you explain the meaning or origin of the name?

Our founders were in the Peace Corps, and spent a lot of time in Brazil and Panama.

In Panama, they visited a coffee bar called Golden Frog.

The Golden Frog Team

What a great story.

Moving on, can you tell us where you are based?

Golden Frog is incorporated in Switzerland because of their favorable privacy laws.

Their approach to privacy really reflects our mission as a company in respecting the rights of Internet users.

Switzerland has a long history of respecting privacy and they have built a legal framework to protect it.

Can you tell us about your product and services offerings?

Our flagship product isVyprVPN, our personal VPN service.

Its the worlds fastest VPN and provides internet privacy, security and freedom anywhere and on any machine.

We also offer VyprVPN for Business, which provides consumer-level service with a front end interface.

This design allows businesses to get in and more fully manage the service themselves.

Businesses can use VyprVPN Server to lock down their infrastructure as well as connect into their internal data pipe.

Finally, weve got our Cyphr product for secure messaging.

It simplifies encrypted mobile messaging.

Cypher is a zero-knowledge app so only the user can read the messages.

It works with any of the popular messaging apps.

VyprVPN Android App

Who would typically use your services?

Users are looking for a product that offers security and ensures they can be online when they need it.

Some reviewers mention your higher pricing model.

Can you explain the value of VyprVPN to support that model?

We are the only VPN provider on the market that owns their entire infrastructure.

Due to our experience in the Internet space since 1995, we established a private company to handle everything.

None of our competitors can say that.

As far as innovation, we recently came out with Chameleon.

I also want to point out our software development.

Can you explain Data retention?

What is your policy?

Data retention is the act of storing customer data.

It is becoming more and more widespread around the world.

One of the things we really focus on as a company is transparency.

We see a trend in the industry where more and more VPN providers are promising an anonymous VPN service.

But reviewing this, there is zero transparency in how they actually handle data.

So there are two types of anonymous VPN services.

One thing you will find when you visit our website is we never use the word anonymity.

We are very clear in our privacy policy that we log a minimal amount of data for 30 days.

We do this to make it deliver the best service to users.

You have an Affiliate program, how does it work and how do partners sign up?

Our affiliate partners join because they have customers who are looking for privacy, security and freedom online.

You have the ability to create content and drive those customers to sign up for our services.

Certainly VyprVPN gets high grades for support; can you explain your philosophy on customer support?

We believe that customer support equals customer success.

We don’t outsource our support, it is all internal.

Our support is 24x7 with fast response times.

We definitely have a tight-knit team, and support is integrated into our product team.

The sales team is very committed to having customer support as an important front-end to our customer funnel.

We are focused on giving our customers the best support they can get.

Part of this work is discussing maintaining an open internet with government officials.

So what can the average Internet user do to advance the Open Internet?

If you are concerned I recommend you educate yourself.

Its not something that is going away.

see to it everyone is focused on delivering that mission.

This is one of the things we learned early on.

We hire only people that believe in an open internet and privacy and security.

They really want to make that available to everyone through an easy-to-use software and service.

That advice is truly valuable.

To wrap up, what does the future hold for VyprVPN and Golden Frog?

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