Before you factory reset, you should try the following troubleshooting steps.

you could clear hard drive space by following these steps.

2. upgrade your Fire TV Software

Any gadget with outdated software can cause problems.

a hand holding a fire tv stick remote in front of a tv

Anna Quelhas/Shutterstock

Ensure your Fire TV has the latest updates to keep it working smoothly.

To check for updates, do these things:

If you have the option, patch your software.

it’s possible for you to view updated version information on the right.

You can select Clear Cache in the menu

Sometimes, for seemingly no reason, the remote stops working with the Fire TV Stick.

Before you go through any other troubleshooting steps, replace the batteries and see if that fixes the problem.

But once you press the back button, the Fire TV Stick may freeze.

Choose My Fire TV in the main settings screen

Don’t worryit’s not the end of the world.

you could usually fix this problem by calibrating the display through the controls.

No matter the problem, it’s possible for you to often fix your Fire TV yourself.

Select Check for Updates

Take a deep breath and follow the tips here.

If all else fails, you could always try reaching out toAmazon support.

Reset to Factory Default option in the menu

Select Network in the menu

Wi-Fi Check

Select Video Resolution in the menu

Amazon account settings home menu

Select Controllers & Bluetooth Devices in the menu

Select Add New Remote from the menu