If your internet issue affects everything, follow ourguide to diagnosing home internet problems.
The steps in that walkthrough should patch up all your problems, including your PS5’s Wi-Fi issues.
Home-wide internet problems aren’t rooted in your PlayStation.
Stanslavs/ Shutterstock / PlayStation
First, you should fully power cycle your PS5.
Scroll to the far right, selectPower, and chooseRestart PS5.
This will fully shut down your PS5, then turn it back on.
Ben Stegner/MakeUseOf
When you hear one beep, continue holding it until you hear a second beep, then let go.
This will fullyshut down your PS5and turn off its top lights.
Putting your system into rest mode isn’t a proper power cycle.
Ben Stegner/MakeUseOf
give a shot to get your PS5 back online once everything is connected again.
ensure you haveConnect to the Internetenabled, then selectSet Up Internet Connection.
Under the list ofNetworks found, select your Wi-FI connection and drop your web link’s Wi-Fi password.
Be sure to pick the right web connection, especially if there are similarly-named options on the list.
check that you jot down the password correctly.
If you’re still not sure why your PS5 won’t get online, you should run this.
To go through the data pipe test, head toSettings > data pipe > Connection Status.
SelectTest Internet Connectionhere to run a new check.
This can happen if your system is connected to an enterprise web connection, like at a college.
You may need to talk with the data pipe administrator if you want to connect at your university.
If one of the other two checks failed, walk through the general data pipe troubleshooting guide linked earlier.
If it’s below 80% or so, you should take steps to improve this strength.
If possible, move your PS5 physically closer to your router.
Avoid having either rig near common sources of interference, like microwaves or baby monitors.
And remember that thick surfaces like concrete heavily impede wireless signals.
For more detailed help, see ourguide to improving router speed.
This should free up bandwidth for your PS5 to perform at its best.
And remember that even with a strong internet plan, lousy online grid equipment will act as a bottleneck.
You might need toconsider buying a new routerand/or modem.
Head to thePSN Service Status pageon any rig to have a look.
If anything is wrong, you’ll see a message about it here.
Ben Stegner/MakeUseOf
You should also check your ISP for outages.
If you still can’t get online normally, use mobile data on your phone.
With a wired connection for your PS5, you’ll enjoy faster speeds and a more reliable connection.
Wi-Fi is convenient, but that’s its only real benefit over wired connections.
They’ll help you reconnect if your console won’t go online, or patch up any reliability issues.
If this doesn’t work, it’s time to contact Sony about a hardware repair or replacement.
