Here’s how to get your system back online as normal.
If your devices don’t have a power button, unplug the power cord instead.
After your web connection equipment starts back up, start your PS4.
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To do so, press and hold thePS buttonon the controller to initiate the Quick Menu.
On that menu, open thePowersection and selectRestart PS4.
Don’t chooseEnter Rest Modethis is a low-power state that doesn’t fully shut down the system.
Once everything has restarted, see if your PS4 connects to Wi-Fi as normal.
Assuming everything else connects to Wi-Fi except your PS4, move on to the below steps.
If nothing will get online, your PS4 isn’t the problemyou need totroubleshoot your home internet.
Another worthwhile early troubleshooting step is confirming your PS4 willconnect to your mobile hotspot.
If so, the issue lies with your home internet, so the below tips will help.
If not, your PS4’s internet hardware may be malfunctioning.
On your PlayStation 4, head toSettings > online grid > Test Internet Connection.
In addition, you may want to test a specific game to confirm all its online features are working.
In these cases, you should verify you have the right Wi-Fi web connection information set.
To do this, selectCustominstead ofEasy.
At theDNS Settingsscreen, chooseManualand enter the information foran alternate DNS server.
If you’re able to’t decide, try settingPrimary DNSto8.8.8.8andSecondary DNSto8.8.4.4for Google’s public DNS servers.
Confirm this, then chooseAutomaticfor theMTU SettingsandDo Not UseforProxy Server.
From there, you’re free to test the connection again.
CheckSony’s PSN status pageto double-check everything has the green light.
check that you haven’t restricted router traffic for your PS4.
For example, there may be parental controls orMAC address filtering in place.
There’s not much you could do unless you manage the online grid.
SomeGameFAQs threadshave also recommended this method, particularly on the original model of PS4 (which I have).
The guest web connection can work differently depending on your router.
In some cases, it’s simply a separate data pipe name with its own password.
In my testing, the hybrid WPA3/WPA2 setting doesn’t workit must be WPA2 alone.
Depending on your router, the guest web link may kick you offline at regular intervals.
Keep this in mind so you don’t get booted from an important multiplayer match.
If possible, we recommend using a data pipe cable to get your PS4 online.
You simply plug one unit into the wall by your router and another near your console.
While not as good as a true Ethernet cable, it’s more stable than Wi-Fi.
Now you know what to do when your PS4 Wi-Fi has stopped working or becomes unreliable.
Hopefully, you’re able to patch it up so you could get to playing online again.
Otherwise, you canfactory reset your PS4as a dire last step.
