Short on time?
Alternatively, you could encounter account issues or problems with ExpressVPN Keys.
Plus, ExpressVPN has 24/7 live chat support, and its reps are very helpful and knowledgeable.
Once the payment goes through, you should be able to use the app without any issues.
If its incorrect, youll see a message saying Unable to Sign In.
Your activation code is incorrect.
yo take another crack or contact Support.
If you manually enter the activation code, you could make mistakes.
If you keep seeing the Unable to Sign In.
like check that your email address and password are correct.
message, I recommend double-checking that youre entering your login credentials correctly.
If you continue experiencing issues, ExpressVPN recommends signing in via its website.
In addition, the provider recommends resetting your password.
If you get the Unable to Sign In.
The easiest fix is to try using a different web connection to access.
For example, if youre experiencing this issue via your home internet, try using mobile data instead.
If the issue persists, ExpressVPN recommends switching your devices DNS controls to OpenDNS: 208.67.222.222 and 208.67.220.220.
Email Link Sign-In Issues
Some ExpressVPN apps allow you to sign in via an email link.
If you still didnt receive the email, put in your email address again and clickResend Email.
If the email still doesnt arrive, ExpressVPN recommends signing in via the activation code instead.
To do this, click theSign in with Activation Codebutton.
Other issues can occur with the email sign-in process, too.
In both cases, the solution is to sign in via the activation code.
Ill start with general troubleshooting tips that apply to all devices andfollow up with machine-specific tips.
Windows-Specific App & Connectivity Issues
You might see these errors when launching the ExpressVPN Windows app.
These errors might appear if your app is outdated, so update to the latest version.
If its already up-to-date, quit and relaunch the app.
If that doesnt help, install any pending Windows updates.
Just shut down the kill switch option, and see if that helps.
If this doesnt help, youll need to change your systems connection connection controls.
First, ensure youre disconnected from ExpressVPN.
Then, do the following:
Antivirus programs and other security apps can interfere with your ExpressVPN connection.
They could even force your unit to not use ExpressVPNs DNS servers, which would result in DNS leaks.
According to ExpressVPN, the first thing to do is confirm your VPN app is up-to-date.
If it is, the provider recommends following certain steps.
This problem is due to system permission errors.
Then, initiate the installer again.
The error text might read Element not found (0x80070490).
The easiest solution is to move the ExpressVPN installer to your desktop and run it from there.
If that doesnt work, you should manually load the latest Microsoft Visual C++ runtime.
Wait for the first software to finish installing, then execute the ExpressVPN installer.
Security programs might force your unit not to use ExpressVPNs DNS servers, resulting in DNS leaks.
Then, the provider recommendsrunning a DNS leak test via its website.
This happens because your DNS configs fail to reset after you disconnect from the VPN.
If you see a different error, youll need to reach out to the providers support team for assistance.
Youre probably experiencing this issue because youre using the 1.2.0 version of the ExpressVPN Linux app on Ubuntu 17.04.
Youll need to kill the screen filter app to finish setting up the ExpressVPN app.
These are two types of errors you might experience.
Youll either see Opening tun interface failed badly.
You might also experience this issue if your Android machine is rooted.
In that case, youll need to manually install a compatible TUN driver on your phone.
This error usually happens when the ExpressVPN app installation experiences issues.
The best way to fix this is to just uninstall and reinstall the ExpressVPN app.
This error shows up when youre trying to connect to an ExpressVPN server.
To solve this issue, reboot your equipment, open ExpressVPN, and connect to a different server location.
You might see this error when youre trying to connect to ExpressVPN via Lightway or OpenVPN over TCP.
To fix this issue, simply switch to Lightway or OpenVPN over UDP.
Youll see this message if you reboot your iOS gear while youre still connected to ExpressVPN.
This happens due to Media Access Control (MAC) address issues.
Luckily, the providers router app marks devices with randomized MAC addresses with a padlock icon.
This usually happens due to issues with the providers kill switch (connection Lock).
If that doesnt help, try disabling the kill switch.
Just verify to turn it back on when youre done accessing LAN devices or folders.
Also, double-check youre logged into your Google account (if you have one).
If that doesnt help, youll have to try using a different search engine.
Google should normally determine your country based on your ExpressVPN server location.
But sometimes IP database discrepancies might cause Googles services to detect an incorrect location.
The best way to solve this is to reset your Google region options while still connected to ExpressVPN.
Heres how to do that:
These changes will remain consistent in the same net online gate tab.
Troubleshooting ExpressVPN for Streaming
Most troubleshooting tips for streaming issues are the same across all devices.
That said, there are certain tips you might only try on specific devices.
Cookies could allow a streaming service to see your real location, even if youre connected to ExpressVPN.
If the previous tip didnt work, I recommend downloading a separate online window that youve never used before.
Then, use it to access streaming sites with ExpressVPN.
The providers internet tool extension is different from other VPN internet tool extensions.
If this doesnt work for you, consider getting a VPN that lets you spoof your devices GPS data.
For example,Surfsharks Android app has a GPS-spoofing feature.
After that, clear its cache, then launch it again.
Its best to just google how to do this on your smart TV.
ExpressVPN advises against using the dedicated IP for streaming or in restrictive countries.
If youre doing that, switch to the providers regular VPN servers, which use shared IPs.
If thats the case, youll need to reset your primary password via the recovery code.
On desktop, clickForgot Primary Password?,and then clickUse Recovery Codeon the unlock screen.
What Should You Do if None of the Above Tips Solve Your Issue?
The live chat is available 24/7, and ExpressVPNs reps are extremely responsive, knowledgeable, and friendly.
I tried out the live chat support dozens of times while writing this article.
What Are the Best ExpressVPN Alternatives?
There are several thingsthat can cause issues when torrenting with ExpressVPN.
How do I fix connectivity issues with ExpressVPN?
There are tons of things you’re able to doto fix connectivity issues with ExpressVPN.
What should I do if ExpressVPN cant access streaming sites?
There are several ways to fix streaming issues with ExpressVPN.
If none of that works, try using the providers smart DNS (MediaStreamer).
How do I fix ExpressVPN Keys?
If nothing works, you should also consider using ExpressVPN Keys on a different unit or connection.
