Use the following tips to unfreeze a wide range of Chromebook models using keyboard shortcuts and other techniques.
In the simplest case, you could get past a temporary glitch with a hard reboot.
In more serious cases, you may find thatChromeOS is damagedor some of your hardware is failing.
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These troubleshooting steps will help you identify the underlying issue and revive your frozen Chromebook.
Heres how to unfreeze a Chromebook.
Remove All Peripheral Devices
Malfunctioning external devices can sometimes cause your Chromebook to misbehave.
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Simultaneously pressEsc + Refresh + Powerto enter Chromebook Recovery Mode.
You dont need to recover your Chromebook and sacrifice your files yet.
Hold the power button to turn off your Chromebook.
While holding theRefreshbutton, power on your Chromebook and continue to hold the Refresh button until it starts up.
Some Chromebooks have alternative hard reboot methods.
Tablet Chromebook
Simultaneously holdVolume Up + Powerfor at least ten seconds, then release both buttons.
Acer AC700, Acer Cr-48
Remove the battery from your powered-off Chromebook, then reinsert it.
Lenovo Thinkpad X131e
Remove the battery and disconnect the power adapter from your powered-off Chromebook, then reinsert both.
Several moments later, another menu will appear.
SelectPowerwash > Continue, then follow the prompts to reset and reconfigure your Chromebook.
This is particularly likely if you hear the fan become louder when the Chromebook freezes.
A fan malfunction indicates a component might be failing or that the Chromebook itself is too hot.
There are many options available for repairing your Chromebook.
you’re able to also mail your Chromebook to a third-party repair service.
