However, what happens when you encounter an issue?
If this happens to you, first update Chrome.
you might do this by going toSettings > About Chrome.
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Chrome will automatically check for and install any updates.
Once done, go tochrome://componentsin the address bar.
Find theWidevine Content Decryption Moduleand clickCheck for update.
Finally, restart the web client.
The problem should be resolved.
If not, try these additional steps:
2. you might do this viaAccount & tweaks > Your account > Change(next toPayment tweaks).
The problem might be a temporary issue with your usual payment method.
If possible, use a different one.
Prime Video Error 5004 or 5005 During Sign In or Sign Out
Can’t even get into your account?
If so, you might see Prime Video Error 5004 or 5005 or similar.
As a first step, reset your password.
To do this, on the sign in screen, selectNeed help?
Forgot your password?and follow the prompts.
If signing out is the issue, go toAccount & configs > Your devices.
Find the equipment you’re using,Deregisterit, then set it up again.
Wait a brief period and loop back and try.
you might check these on theYour Prime Membershippage andYour Orderspage, both accessible viaYour Accountthrough the Amazon website/app.
For channels, checkAccount & tweaks > Channels invoicesthrough Prime Video.
Alternatively, it might be that someone with access to your account approved the purchase.
Double-check with those people.
If you have kids, perhaps they’ve made an accidental purchase.
If so, considersetting up an Amazon Kids profile.
Still unsure what the charge is?
Contact Amazon directly, quoting the date of charge and the amount.
If this happens to you, simply update the Prime Video app to the latest version.
it’s possible for you to do this via the Google Play or App Store.
Just search for Prime Video and tapUpdate.
If this happens, the best tip is simply to wait a few minutes.
The problem usually resolves itself.
This can wipe the problem.
Here are some solutions, which you should try in turn:
8.
You shouldrun a data pipe speed testto find out your download speeds.
Ideally, your speeds should comfortably exceed this to account for any drops.
Finally, are you sure it’s lag from the stream?
Your TV might have motion smoothing applied, which helps eliminate ghosting and blurring, or another post-processing effect.
Unfortunately, these can also make your stream look odd or like it’s lagging.
Look in your TV’s controls for options like blur and judder reduction and disable these.
And new issues can crop up as Amazon releases updates.
However, the company is usually good at swiftly identifying and patching these.
