The show has disappeared, and instead, you find yourself staring at a blank screen.
Check Your Internet Connection
Before you do anything else, check your internet connection is working.
(You may have seen the Insufficient Bandwidth message or error 1060.)
This might mean confirming your wireless router is operating correctly, or that your mobile machine has a signal.
For specifics, check your routers documentation.
Adjusting the quality of the video you’re trying to play may also help.
Insufficient bandwidth could be impacting internet access if other people using the online grid are also streaming.
If possible, disable these other devices for a few minutes to see if this helps.
You probably know that Amazon Prime Video isn’t 100% free.
You’ll either have access to it via the annual Amazon Prime subscription or the monthly video-only subscription.
The idea is to rule out a problem with the gadget that wont stream Amazon Prime Video.
If youve got this far with no solution, try this.
Should streams work on the other gadget, the problem isnt with Amazon Prime Video.
Hopefully, Amazon Prime Video should start streaming following a reboot.
Is Amazon Prime Video Down?
As suggested above, there is a chance that Amazons video service has crapped out correctly.
General server issues can cause problems with Amazon Prime Video from time to time.
Popular checking services includeDown DetectorandIs it Down Right Now?
Does Your gear Meet the Minimum Requirements?
Next, you better confirm the minimum requirements for your machine.
For smart TVs and set-top boxes, the requirements will remain unchanged.
This means that if the equipment has an Amazon Prime Video app available, it should work.
As such, disable this or white list https://www.amazon.com/gp/video/ to ensure trouble-free streaming.
Similarly, if you’re streaming via a VPN connection, disable this while troubleshooting Prime Video.
For example, if you’re streaming via a game console or set-top box.
Check our list of thebest 4K HDMI cablesto ensure your video streams in top quality from Amazon Prime.
But the problem might be simpler; there is simply no video.
In this case, swap out the HDMI cable for another, and stream in standard or high definition.
Pretty much any streaming machine offers a Prime Video app.
Whichever option you’re using, you’ll find that the apps update automatically.
Once this is done, search for Prime Video in the App Store and install it again.
How to Fix Amazon Prime Video on Android
Are you running Amazon Prime Video on Android?
You have two options for sorting out any problems with the app.
When this completes, power cycle your phone then reinstall Prime Video.
With this all sorted, you should find that your Amazon Prime Video problems have ended.
At the very least, you should now know the problem isnt with the mobile app.
To do this, you should find the power button on the back of your TV.
It’s worth disconnecting it from the mains supply too.
Amazon Prime Video apps on TVs and set-top boxes can be reset by clearing the data cache.
Eventually, you should find the options toClear dataandClear cache.
Use these to persuade the app to work.
Note that you’ll probably need to sign in to the app again once it restarts.
You should also check our list of the mostannoying Prime Video issues.
You should also position your streaming unit close to your router.
