There could be a number of reasons for the issues.
But we’re here to help.
Here are some common problems with Amazon Alexa and how you’re able to fix them.
After all else fails, start your Echo unit by unplugging it and then plugging it back in.
verify all other possibilities are tested before performing a reset because your customized controls will be wiped away.
Try loading a site on your phone and see if you have slow loading times.
If the site is taking too long, power cycle your internet router to solve the problem.
Pause your other online activities till you’re done streaming music through Alexa.
Spotify will often have problems streaming through Alexa.
Then try reconnecting it.
Usually, your gadget will start displaying an orange ring light when the Wi-Fi won’t go properly.
Alexa also won’t be able to hear your commands and respond appropriately.
Use another equipment to test the internet to determine if your router is the source of the problem.
It’s either that or Alexa is malfunctioning.
you might cycle your router or your Alexa equipment to see if it helps with the connection.
It’s possible that your Alexa machine may be out of range of a Wi-Fi signal as well.
Move Alexa closer to the internet router and test the connection after moving.
Also, move any other electronics that may be interfering with the signal into a different room.
It’s possible these could be skewing your connection.
Or, it has too much background interference to make out what you said.
Try placing the speaker in a different location.
Voice ID might not be available on an older version of the Alexa app.
double-check it is updated to the latest version.
To set up Voice ID, fire up the Alexa app and selectSettings > Your Profile & Family.
Tap your profile name and then selectSet Up Voice ID.
Alexa will prompt you to say a few different phrases at an average distance away from the unit.
After completing the prompts, Alexa will be able to better understand and recognize your voice.
To fix this,change the wake phraseto a less common word like Echo.
Alexa will also respond if you ask why it performed a specific action.
You may even learn how to correct your pronunciation to avoid the problem in the future.
To fix this, use the Alexa app to group your devices together.
Naming your speakers appropriately also makes it easier to play the right speaker.
If your speaker lives in a specific room, name it after that room.
Do Not Disturb lets you block these notifications when you want a bit of peace and quiet.
Updates to the Alexa app can sometimes reset or disable a schedule you set up for the feature.
kick off the Alexa app and go toDevices.
Select your Echo speaker and tapSettings.
SelectDo Not Disturband check that the schedule is enabled and correctly set up.
Use the slider to disableDo Not Disturband theSchedule, and shut the app.
Now unplug your Echo speaker or Alexa unit and wait 30 seconds.
Plug it back in and wait for it to start up.
Finally, launch the Alexa app and enableDo Not Disturband yourSchedule.
Remember, any alarms you have set won’t be blocked by Do Not Disturb.
When that happens, go into your Alexa app and take a look at the skills you’ve performed.
initiate the app and select theMorebutton and thenSkills & Games.
On that page, selectYour Skills.
Choose the skill you’re having problems with and then disable it.
This simple on-and-off fix can work pretty well in most cases.
you’re able to also try this with the actual Echo machine if you’re still having problems.
You also need to check that you’re calling the skill by the correct name.
Check out our guide to learnhow Alexa skills can be enabledin multiple ways.
Ask Alexa what it heard, and you’ll have a better idea if that is the issue.
Unfortunately, Bluetooth pairing doesn’t always go smoothly.
Check that your Echo machine is using the latest firmware.
To do this, say “Alexa, check for software updates.”
Wait for any available update to complete.
Ensure that your Bluetooth speaker is in pairing mode and close to your Echo gadget.
Check that neither is close to sources of interference.
This could be a microwave, other wireless devices, or even a baby monitor.
launch the Alexa app and go toDevices > Echo & Alexa > Your unit > Bluetooth Connections.
Then tapConnect a machine.
To do this, tap the arrow next to the equipment name and thenForget equipment.
Now try pairing again.
If all else fails, try restarting your Alexa and then resetting your unit.
